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Wednesday, January 31
 

8:00am

Registration and Vendor Fair
Attendees should utilize this time to register for the event and experience all of the Vendors during the Vendor Fair.

You do not need to register for this event.  All Attendees are welcome to attend.

Wednesday January 31, 2018 8:00am - 10:00am
BB&T Ballpark (Diamonds Direct Luxury Lounge)

10:00am

Welcome and Special Guest Speaker, Philip Townsend
Leroy Denton, President of TicketReturn, and Danelle Martin, Director of Branding, Advertising, and Public Relations for TicketReturn will start the event off and give pertinent information for the upcoming days.  Mr. Philip Townsend will enlighten the audience with this wit and charm, allowing you to leave feelinig eneregized and motivated.

You do not need to register for this event.  All Attendees are welcome.

Wednesday January 31, 2018 10:00am - 10:45am
BB&T Ballpark (Diamonds Direct Luxury Lounge)

10:45am

Break
You do not need to register for this event.  All Attendees, Panelists, Moderators, and Staff are welcome to take a 15 minute break.

Wednesday January 31, 2018 10:45am - 11:00am
Break

11:00am

Stand Alone Time (Professional Sports and Entertainment)
Limited Capacity seats available

Get to know your peers!  This Stand Alone Time is intended exclusively for Museum, Performing Arts and Univeristy clients.Professional Sports and Entertainment organzations.

Moderators
avatar for Andy Milovich

Andy Milovich

President, Myrtle Beach Pelicans
Andy was named Vice President and General Manager of the Myrtle Beach Pelicans on December 22, 2012, following 18 years with Palisades Baseball.  He now holds the title of President. After leading the West Virginia Power, Class A Affiliate of the Milwaukee Brewers, for three seasons and the Mahoning Valley Scrappers, Class A Affiliate of the Cleveland Indians for six, Andy took on the role of Executive Vice President of Palisades Baseball. As EVP, Andy managed the West Virginia Power, Power Alley Grill Restaurant, West Virginia Power Catering, and the Mahoning Valley Scrappers of the New York-Penn League. Andy joined Palisades Baseball in 1995 with the Erie SeaWolves for their Inaugural Season as the Director of Group Sales. He was promoted to Assistant General Manager mid-way through the 1995 season and assumed the General Manager position following the 1996 season. Milovich was the recipient of The Sporting News Minor League Executive of the Year following the franchise's third consecutive New York-Penn League attendance record during the 1997 season. The 2000 Mahoning Valley Scrappers recorded a second straight New York-Penn League attendance record by drawing over 203,000 fans in 38 dates and earned Milovich the New York-Penn League Executive of the Year Award. Prior to joining the SeaWolves, he served as the Director of Stadium Operations with the Madison Hatters, the St. Louis Cardinals former Class A Midwest League franchise. The 2014 season is Andy's twenty-fourth in professional baseball. His first professional baseball experience came as an intern with the Midwest League's South Bend White Sox in 1990. After completing the Sport Management Graduate Program at the University of Georgia in the spring of 1993, Andy spent six months as the Marketing... Read More →

Wednesday January 31, 2018 11:00am - 12:00pm
BB&T Ballpark (Diamonds Direct Luxury Lounge)

11:00am

Stand Alone Time (Universities and Performing Arts)
Limited Capacity seats available

Get to know your peers!  This Stand Alone Time is intended exclusively for Universities and Performing Arts organizations.

Speakers
avatar for John George

John George

Assistant Athletic Director, Charlotte 49ers
John has spent his entire professional career with the 49ers since joining the University in 1999 as a ticket office intern and advancing to the current position of Assistant Athletic Director for Ticket and Facility Operations. He oversees the department's ticketing, internet technology, facilities and event operations staff, as well as coordinating the ticket operations of the 49ers seven ticketed sports of men's... Read More →


Wednesday January 31, 2018 11:00am - 12:00pm
BB&T Ballpark (Suite 21)

12:00pm

Break
You do not need to register for this event.  All Attendees, Panelists, Moderators, and Staff are welcome to take a 15 minute break.

Wednesday January 31, 2018 12:00pm - 12:15pm
Break

12:15pm

Lunch
Please enjoy a delicious lunch, compliments of TicketReturn.

You do not need to register for this event.  All Attendees, Presenters, Moderators, and Staff are welcome to attend.

Wednesday January 31, 2018 12:15pm - 1:00pm
BB&T Ballpark (Home Plate Club)

1:00pm

Break
You do not need to register for this event.  All Attendees, Presenters, and Moderators are welcome to take a fifteen minute break.

Wednesday January 31, 2018 1:00pm - 1:15pm
Break

1:15pm

Crisis Management
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Talk with peers and TicketReturn staff about event day crisis management.  Discussion topics will include off-site backup procedures, power outages, and many others.  Learn techniques to assist with trouble shooting and planning for the un-thinkable.


Moderators
avatar for Tracy Goins

Tracy Goins

Client Service Representative, TicketReturn
Tracy joined TicketReturn in 2010 after spending several years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Tracy began her career at Wake Forest University in the Athletic Ticket Office and then moved on to Western Carolina University as the Ticketing Director there. She also spent a few years working with the, then, Winston-Salem Warthogs minor league baseball team in various capacities. Tracy received her... Read More →

Speakers
avatar for John George

John George

Assistant Athletic Director, Charlotte 49ers
John has spent his entire professional career with the 49ers since joining the University in 1999 as a ticket office intern and advancing to the current position of Assistant Athletic Director for Ticket and Facility Operations. He oversees the department's ticketing, internet technology, facilities and event operations staff, as well as coordinating the ticket operations of the 49ers seven ticketed sports of men's... Read More →
avatar for Kevin Lewandowski

Kevin Lewandowski

Help Desk Supervisor, The Field Museum


Wednesday January 31, 2018 1:15pm - 2:15pm
BB&T Ballpark (Suite 4)

1:15pm

Data Collection and Analytics
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

With the help of various examples, you will learn how to identify which data sources likely matches your research question, how to turn your research question into measurable pieces, and how to think about an analysis plan. Furthermore, this course will provide you with a general framework that allows you to not only understand each step required for a successful data collection and analysis, but also help you to identify errors associated with different data sources.


Moderators
avatar for Kristin Call

Kristin Call

Senior Director of Marketing, Myrtle Beach Pelicans
2014 marks Kristin's ninth season in Minor League Baseball and her first with the Myrtle Beach Pelicans. Her career in the minors began with the West Virginia Power in 2006 as an intern. Prior to the 2007 season she was hired full time as the Director of Promotions. In 2008 h... Read More →

Speakers
avatar for Ankit Agrawal

Ankit Agrawal

Myrtle Beach Pelicans
Ankit, a former coder and "white hat" for Yahoo and Senior Consultant with Deloitte & Touche, joined the staff in May for a summer internship. He joined the staff on a full time basis in December 2017. His prior experience in Management Consulting and Information Technology h... Read More →
avatar for Kristin Call

Kristin Call

Senior Director of Marketing, Myrtle Beach Pelicans
2014 marks Kristin's ninth season in Minor League Baseball and her first with the Myrtle Beach Pelicans. Her career in the minors began with the West Virginia Power in 2006 as an intern. Prior to the 2007 season she was hired full time as the Director of Promotions. In 2008 h... Read More →


Wednesday January 31, 2018 1:15pm - 2:15pm
BB&T Ballpark (Suite 6)

1:15pm

Hands-On: Hardware
Limited Capacity seats available

Moderators
avatar for Kathryn Westerfield

Kathryn Westerfield

Compliance Officer and Training Manager, TicketReturn
Kathryn Westerfield joined TicketReturn, LLC in 2010 as Compliance Officer after a career working in childhood experiential learning and physical development.  As the Compliance Officer, Kathryn is responsible for creating all PCI-related documentation, overseeing the annual security compliance review, and developing the policies and procedures needed to assure ongoing... Read More →

Speakers
avatar for Kristen Boucher

Kristen Boucher

Client Service Representative, TicketReturn
avatar for Jeff Williams

Jeff Williams

Business Analyst, TicketReturn
Jeff joined TicketReturn in 2015 after 22 years of experience with software companies in the gaming, supply-chain management and debt recovery verticals. After graduating with a Computer Science degree from N.C. State University, he has worked in a variety of positions including... Read More →


Wednesday January 31, 2018 1:15pm - 2:15pm
BB&T Ballpark (Suite 21)

2:15pm

Break
You do not need to register for this event.  All Attendees, Presenters, Moderators, and Staff are welcome to take a 15 minute break.

Wednesday January 31, 2018 2:15pm - 2:30pm
Break

2:30pm

Drivinig Revenue in the Off-Season
Limited Capacity seats available

Learn how to bridge the revenue gap between seasons from individuals who have been instrumental in creating off-season success.


Moderators
avatar for Scotty Brown

Scotty Brown

Managing Director, Traxion
A native of Baltimore, MD, Brown joined Myrtle Beach in March of 2010. Before his time with the Pelicans, he spent five years as the General Manager of the Double-A Binghamton Mets. During his tenure as Binghamton’s GM, the Mets featured both the second-largest season att... Read More →

Wednesday January 31, 2018 2:30pm - 3:30pm
BB&T Ballpark (Suite 5)

2:30pm

Hands-On: Learning Lab
Limited Capacity seats available

Join the TicketReturn Staff as they teach you all about their new products and features in a relaxed, hands-on Environment.

Wednesday January 31, 2018 2:30pm - 3:30pm
BB&T Ballpark (Suite 3)

2:30pm

Industry Trends and Concepts: Drivinig Revenue through Key Trends (Professional Sports and Entertainment)
Limited Capacity filling up

Whether it be an expectation from customers to receive tailored deals, personalized brand messages, or one-to-one marketing communication, there are a number of trends for every professional sports and/or entertainment event that can and will drive revenue.  Learn from the experts about the current trends and the trends you will come to expect in the year ahead.


Moderators
avatar for Andy Milovich

Andy Milovich

President, Myrtle Beach Pelicans
Andy was named Vice President and General Manager of the Myrtle Beach Pelicans on December 22, 2012, following 18 years with Palisades Baseball.  He now holds the title of President. After leading the West Virginia Power, Class A Affiliate of the Milwaukee Brewers, for three seasons and the Mahoning Valley Scrappers, Class A Affiliate of the Cleveland Indians for six, Andy took on the role of Executive Vice President of Palisades Baseball. As EVP, Andy managed the West Virginia Power, Power Alley Grill Restaurant, West Virginia Power Catering, and the Mahoning Valley Scrappers of the New York-Penn League. Andy joined Palisades Baseball in 1995 with the Erie SeaWolves for their Inaugural Season as the Director of Group Sales. He was promoted to Assistant General Manager mid-way through the 1995 season and assumed the General Manager position following the 1996 season. Milovich was the recipient of The Sporting News Minor League Executive of the Year following the franchise's third consecutive New York-Penn League attendance record during the 1997 season. The 2000 Mahoning Valley Scrappers recorded a second straight New York-Penn League attendance record by drawing over 203,000 fans in 38 dates and earned Milovich the New York-Penn League Executive of the Year Award. Prior to joining the SeaWolves, he served as the Director of Stadium Operations with the Madison Hatters, the St. Louis Cardinals former Class A Midwest League franchise. The 2014 season is Andy's twenty-fourth in professional baseball. His first professional baseball experience came as an intern with the Midwest League's South Bend White Sox in 1990. After completing the Sport Management Graduate Program at the University of Georgia in the spring of 1993, Andy spent six months as the Marketing... Read More →

Wednesday January 31, 2018 2:30pm - 3:30pm
BB&T Ballpark (Suite 4)

2:30pm

Season Renewals: How-To's and Hints
Limited Capacity filling up

Streamline your renewal process by taking advantage of online revewals, batch invoicing, automatic Recurring billing, and other features.  Hare how your colleagues have benefited from embracing this functionality.


Moderators
avatar for Kristen Boucher

Kristen Boucher

Client Service Representative, TicketReturn

Speakers
avatar for Courtney Callahan

Courtney Callahan

Assistant Athletic Director for Marketing & Promotions, Wingate University
avatar for Kelly Dolan

Kelly Dolan

Client Service Representative, TicketReturn


Wednesday January 31, 2018 2:30pm - 3:30pm
BB&T Ballpark (Suite 6)

3:30pm

Break
You do not need to register for this event.  All Attendees, Presenters, Moderators, and Staff are welcome to take a 15 minute break.

Wednesday January 31, 2018 3:30pm - 3:45pm
Break

3:45pm

Important Features and Enhancements: Universities and Performing Arts
Limited Capacity seats available

Learn about recent enhancements, underutilized features and what’s coming next.  This session will make you the expert in utilizing the TicketReturn platform.


Moderators
avatar for Christie Hussey

Christie Hussey

Vice President, Sales & Marketing, TicketReturn
Christie Hussey brings more than 16 years of sales and ticketing experience with professional sports teams, entertainment venues and cultural facilities to TicketReturn. She joined the organization in 2013 with responsibility for new business development. | | Hussey most re... Read More →

Speakers
avatar for Kristen Boucher

Kristen Boucher

Client Service Representative, TicketReturn
avatar for Angela Rothrock

Angela Rothrock

Vice President of Operations, TicketReturn
Over 35 years of experience in Information Technology, with a broad range of expertise in the ticketing, airline, travel, banking, and insurance industries, including: operations, account management, project management, issue management, client support, systems analysis and desig... Read More →


Wednesday January 31, 2018 3:45pm - 4:45pm
BB&T Ballpark (Suite 21)

3:45pm

Maximizing Groupmatics this Season
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

This session will highlight features of the Groupmatics platform to help your organization sell group tickets online more efficiently and to maximize the system to uncover new revenue opportunities


Moderators
avatar for Renee Kulp

Renee Kulp

Client Service Representative, TicketReturn
Renee has been with TicketReturn since 2007 after spending 14 years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Renee began her professional career in minor league baseball working as an intern for the Chattanooga Lookouts before becoming Box Office Manager for the Memphis... Read More →

Speakers
avatar for Dan Badders

Dan Badders

Senior Director, Business Development, Groupmatics
avatar for Megan Morgan

Megan Morgan

Director, Business Development, Groupmatics
avatar for Joe Rugo

Joe Rugo

Director, Business Development, Groupmatics


Wednesday January 31, 2018 3:45pm - 4:45pm
BB&T Ballpark (Suite 4)

3:45pm

Personal Growth and Development
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Personal growth and development is a transformational process, in which improvements are made in your physical, emotional, intellectual, spiritual, social, and/or financial state.  Learn just why this is important for you personally and professionally.


Moderators
avatar for Ken Halpin

Ken Halpin

Director of Athletics, Winthrop University

Speakers
avatar for Philip Townsend

Philip Townsend

Motiviational Speaker and Personal Development Coach
With a no quit attitude, hard work, and great mentors Philip Townsend became the number 2 money earner in a 200 million dollar health and nutrition company. With over 50,000 distributors on his team he was then promoted to the elite level of senior trainer and found his p... Read More →


Wednesday January 31, 2018 3:45pm - 4:45pm
BB&T Ballpark (Suite 5)

4:45pm

Break
You do not need to register for this event.  All Attendees, Panelists, Moderators, and Staff are welcome to take a 15 minute break.

Wednesday January 31, 2018 4:45pm - 5:00pm
Break

5:00pm

Reception, Vendor Fair, and Giveaway
You do not need to register for this event.  All Attendees, Panelists, Moderators, and Staff are welcome to attend this event.

Wednesday January 31, 2018 5:00pm - 7:00pm
BB&T Ballpark (Diamonds Direct Luxury Lounge)
 
Thursday, February 1
 

8:30am

Leadership Session: "Breaking Boundaries"
Limited Capacity seats available

This session will strive to raise awareness, provide networking, and promote development for mutual equality for women and men in the male-dominated sports industry.


Moderators
avatar for Katie Dannemiller

Katie Dannemiller

Vice President, Greensboro Grasshoppers
Katie, Vice President of Baseball Operations, enters her 13th season with the Grasshoppers and her 22nd season in professional baseball. She has spent her career working in several capacities with Cleveland Indians affiliates, including a position with the big league club itself... Read More →

Speakers
avatar for Scotty Brown

Scotty Brown

Managing Director, Traxion
A native of Baltimore, MD, Brown joined Myrtle Beach in March of 2010. Before his time with the Pelicans, he spent five years as the General Manager of the Double-A Binghamton Mets. During his tenure as Binghamton’s GM, the Mets featured both the second-largest season att... Read More →


Thursday February 1, 2018 8:30am - 9:30am
BB&T Ballpark (Diamonds Direct Luxury Lounge)

9:30am

Break
You do not need to register for this event.  All Attendees, Panelists, Moderators, and Staff are welcome to take a 15 minute break.

Thursday February 1, 2018 9:30am - 9:45am
Break

9:45am

Data Collection and Analytics

With the help of various examples, you will learn how to identify which data sources likely matches your research question, how to turn your research question into measurable pieces, and how to think about an analysis plan. Furthermore, this course will provide you with a general framework that allows you to not only understand each step required for a successful data collection and analysis, but also help you to identify errors associated with different data sources.


Moderators
avatar for Kristin Call

Kristin Call

Senior Director of Marketing, Myrtle Beach Pelicans
2014 marks Kristin's ninth season in Minor League Baseball and her first with the Myrtle Beach Pelicans. Her career in the minors began with the West Virginia Power in 2006 as an intern. Prior to the 2007 season she was hired full time as the Director of Promotions. In 2008 h... Read More →

Speakers
avatar for Ankit Agrawal

Ankit Agrawal

Myrtle Beach Pelicans
Ankit, a former coder and "white hat" for Yahoo and Senior Consultant with Deloitte & Touche, joined the staff in May for a summer internship. He joined the staff on a full time basis in December 2017. His prior experience in Management Consulting and Information Technology h... Read More →
avatar for Kristin Call

Kristin Call

Senior Director of Marketing, Myrtle Beach Pelicans
2014 marks Kristin's ninth season in Minor League Baseball and her first with the Myrtle Beach Pelicans. Her career in the minors began with the West Virginia Power in 2006 as an intern. Prior to the 2007 season she was hired full time as the Director of Promotions. In 2008 h... Read More →


Thursday February 1, 2018 9:45am - 10:45am
BB&T Ballpark (Suite 5)

9:45am

Features that Drive Revenue
Limited Capacity filling up

Learn how to utilize TicketReturn’s newest Features to help you generate more revenue.  This session will focus on Add-On Sales, Non-Ticket Inventory Online, Donations Online, Custom Forms, Texting and other recent enhancements.


Moderators
avatar for Tracy Goins

Tracy Goins

Client Service Representative, TicketReturn
Tracy joined TicketReturn in 2010 after spending several years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Tracy began her career at Wake Forest University in the Athletic Ticket Office and then moved on to Western Carolina University as the Ticketing Director there. She also spent a few years working with the, then, Winston-Salem Warthogs minor league baseball team in various capacities. Tracy received her... Read More →

Speakers
avatar for Kelly Dolan

Kelly Dolan

Client Service Representative, TicketReturn


Thursday February 1, 2018 9:45am - 10:45am
BB&T Ballpark (Suite 6)

9:45am

Hands-On: Learning Lab
Limited Capacity seats available

Join the TicketReturn Staff as they teach you all about their new products and features in a relaxed, hands-on Environment.

Thursday February 1, 2018 9:45am - 10:45am
BB&T Ballpark (Suite 3)

9:45am

Reporting: Learn the Basics
Limited Capacity filling up

Learn the basics of generating reports in TicketReturn.  Find out which reports are utilized most often and make sure you are taking advantage of customized reports and scheduling functionality.


Moderators
avatar for Renee Kulp

Renee Kulp

Client Service Representative, TicketReturn
Renee has been with TicketReturn since 2007 after spending 14 years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Renee began her professional career in minor league baseball working as an intern for the Chattanooga Lookouts before becoming Box Office Manager for the Memphis... Read More →

Speakers
avatar for Jonathan English

Jonathan English

Ticket Operations Manager, Charlotte Knights
Ticket, tickets, and tickets. Panthers, Hornets, NC State & what to do in Charlotte!!!
avatar for Matt Millward

Matt Millward

Director of Ticket Sales and Operations, Charlotte Knights
Matt settled in the Charlotte area in 2010 after spending two seasons as an intern with the Lehigh Valley IronPigs. A native of Bethlehem, Pennsylvania, Matt is a 2009 graduate of Penn State University with a degree in Business Management. He was promoted to Director of Ticket Op... Read More →


Thursday February 1, 2018 9:45am - 10:45am
BB&T Ballpark (Suite 4)

10:45am

Break
You do not need to register for this event.  All Attendees, Panelists, Moderators, and Staff are welcome to take a 15 minute break.

Thursday February 1, 2018 10:45am - 11:00am
Break

11:00am

Digital Marketing and Your Organization
Limited Capacity filling up

Promotion via one or more forms of electronic media is the future of marketing. In this session, we will discuss effective and some surprising ways that organizations are using digital marketing to drive revenues.


Moderators
avatar for Bill Klock

Bill Klock

General Manager - Sports Marketing, Hibu

Thursday February 1, 2018 11:00am - 12:00pm
BB&T Ballpark (Suite 5)

11:00am

Get the Most Out of Your CRM System
Limited Capacity seats available

Talk with peers and TicketReturn staff about CRM systems and how best to utilize them for your organization. Topics will cover which CRMs are currently integrated with TicketReturn, what other CRMs peers are using, best practices, and more. Learn new ways to work with information to help your organization succeed..


Moderators
avatar for Tracy Goins

Tracy Goins

Client Service Representative, TicketReturn
Tracy joined TicketReturn in 2010 after spending several years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Tracy began her career at Wake Forest University in the Athletic Ticket Office and then moved on to Western Carolina University as the Ticketing Director there. She also spent a few years working with the, then, Winston-Salem Warthogs minor league baseball team in various capacities. Tracy received her... Read More →

Speakers
avatar for Tracy Goins

Tracy Goins

Client Service Representative, TicketReturn
Tracy joined TicketReturn in 2010 after spending several years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Tracy began her career at Wake Forest University in the Athletic Ticket Office and then moved on to Western Carolina University as the Ticketing Director there. She also spent a few years working with the, then, Winston-Salem Warthogs minor league baseball team in various capacities. Tracy received her... Read More →
avatar for Samantha Sousa

Samantha Sousa

Director, Sales & Administration, Pawtucket Red Sox


Thursday February 1, 2018 11:00am - 12:00pm
BB&T Ballpark (Suite 21)

11:00am

Industry Trends and Concepts: Driving Revenue through Key Trends (Universities and Performing Arts)
Limited Capacity seats available

Whether it be an expectation from

customers to receive tailored deals,

personalized brand messages, or one-to-one marketing communication, there are a number of trends for every university event that can and will drive revenue.  Learn from the experts about the current trends and the trends you will come to expect in the year ahead.


Moderators
avatar for John George

John George

Assistant Athletic Director, Charlotte 49ers
John has spent his entire professional career with the 49ers since joining the University in 1999 as a ticket office intern and advancing to the current position of Assistant Athletic Director for Ticket and Facility Operations. He oversees the department's ticketing, internet technology, facilities and event operations staff, as well as coordinating the ticket operations of the 49ers seven ticketed sports of men's... Read More →

Speakers
avatar for John George

John George

Assistant Athletic Director, Charlotte 49ers
John has spent his entire professional career with the 49ers since joining the University in 1999 as a ticket office intern and advancing to the current position of Assistant Athletic Director for Ticket and Facility Operations. He oversees the department's ticketing, internet technology, facilities and event operations staff, as well as coordinating the ticket operations of the 49ers seven ticketed sports of men's... Read More →
avatar for Nels Popp

Nels Popp

Assistant Professor, University of North Carolina - Chapel Hill
Dr. Nels Popp is an Assistant Professor of Sport Administration at the University of North Carolina-Chapel Hill, where he teaches courses in Sport Sales and Sport Facility & Event Management. Popp has also taught in the sport management programs at Illinois State University and at the University of Louisville, where he earned his doctorate in Sport Administration in... Read More →


Thursday February 1, 2018 11:00am - 12:00pm
BB&T Ballpark (Suite 6)

11:00am

Reporting: Advanced
Limited Capacity filling up

An opportunity to explore reporting in ore depth.  Hear how your peers are utilizing report functionality and ways they are using the data.


Moderators
avatar for Renee Kulp

Renee Kulp

Client Service Representative, TicketReturn
Renee has been with TicketReturn since 2007 after spending 14 years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Renee began her professional career in minor league baseball working as an intern for the Chattanooga Lookouts before becoming Box Office Manager for the Memphis... Read More →

Speakers
avatar for Jonathan English

Jonathan English

Ticket Operations Manager, Charlotte Knights
Ticket, tickets, and tickets. Panthers, Hornets, NC State & what to do in Charlotte!!!
avatar for Matt Millward

Matt Millward

Director of Ticket Sales and Operations, Charlotte Knights
Matt settled in the Charlotte area in 2010 after spending two seasons as an intern with the Lehigh Valley IronPigs. A native of Bethlehem, Pennsylvania, Matt is a 2009 graduate of Penn State University with a degree in Business Management. He was promoted to Director of Ticket Op... Read More →


Thursday February 1, 2018 11:00am - 12:00pm
BB&T Ballpark (Suite 4)

12:00pm

Break
You do not need to register for this event.  All Attendees, Presenters, Moderators, and Staff are welcome to take a 15 minute break.

Thursday February 1, 2018 12:00pm - 12:15pm
Break

12:15pm

Lunch
Please enjoy a delicious lunch, compliments of TicketReturn.

You do not need to register for this event.  All Attendees, Presenters, Moderators, and Staff are welcome to attend.

Thursday February 1, 2018 12:15pm - 1:00pm
BB&T Ballpark (Home Plate Club)

1:00pm

Break
You do not need to register for this event.  All Attendees, Presenters, Moderators, and Staff are welcome to take a 15 minute break.

Thursday February 1, 2018 1:00pm - 1:15pm
Break

1:15pm

Email Marketing: Best Practices
Limited Capacity filling up

Email marketing can be one of your strongest channels for ROI and customer acquisition. The more informed you are about email marketing best practices, the more return you’ll see.

 


Moderators
avatar for Greg Bauman

Greg Bauman

Bronto Channel Manager, Oracle + Bronto

Thursday February 1, 2018 1:15pm - 2:15pm
BB&T Ballpark (Suite 6)

1:15pm

Selling Group Tickets Online through Groupmatics
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

In this session you will see first-hand how the Groupmatics platform automates electronic ticket delivery on behalf of group leaders, captures ticket buyer data and provides sophisticated reporting.  We will discuss the benefits and features of the integration with TicketReturn.


Moderators
avatar for Renee Kulp

Renee Kulp

Client Service Representative, TicketReturn
Renee has been with TicketReturn since 2007 after spending 14 years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Renee began her professional career in minor league baseball working as an intern for the Chattanooga Lookouts before becoming Box Office Manager for the Memphis... Read More →

Speakers
avatar for Dan Badders

Dan Badders

Senior Director, Business Development, Groupmatics
avatar for Megan Morgan

Megan Morgan

Director, Business Development, Groupmatics
avatar for Joe Rugo

Joe Rugo

Director, Business Development, Groupmatics


Thursday February 1, 2018 1:15pm - 2:15pm
BB&T Ballpark (Suite 4)

1:15pm

Training Tools for Your Staff
Limited Capacity seats available

See TicketReturn University, our online training tool, first-hand and learn why it is valuable for both new and existing employees.  This session will, not only explore TicketReturn University, but will talk about how to get support when you need it, upcoming webinars geared at pre-season preparation and new features and enhancements.


Moderators
avatar for Kathryn Westerfield

Kathryn Westerfield

Compliance Officer and Training Manager, TicketReturn
Kathryn Westerfield joined TicketReturn, LLC in 2010 as Compliance Officer after a career working in childhood experiential learning and physical development.  As the Compliance Officer, Kathryn is responsible for creating all PCI-related documentation, overseeing the annual security compliance review, and developing the policies and procedures needed to assure ongoing... Read More →

Speakers
avatar for Kelly Dolan

Kelly Dolan

Client Service Representative, TicketReturn


Thursday February 1, 2018 1:15pm - 2:15pm
BB&T Ballpark (Suite 5)

2:15pm

Break
You do not need to register for this event.  All Attendees, Panelists, Moderators, and Staff are welcome to take a 15 minute break.

Thursday February 1, 2018 2:15pm - 2:30pm
Break

2:30pm

Effective Practices of Hirinig Entry-Level Ticket Sales Staff
Limited Capacity seats available

Having a strong ticket sales staff is critical to any revenue-driven team or athletics department. However, finding good entry-level ticket sales representatives and interns is challenging. How are effective sales managers finding, recruiting, and hiring good candidates? Learn what other ticket sales managers are saying and join in a sales hiring conversation.


Moderators
avatar for Nels Popp

Nels Popp

Assistant Professor, University of North Carolina - Chapel Hill
Dr. Nels Popp is an Assistant Professor of Sport Administration at the University of North Carolina-Chapel Hill, where he teaches courses in Sport Sales and Sport Facility & Event Management. Popp has also taught in the sport management programs at Illinois State University and at the University of Louisville, where he earned his doctorate in Sport Administration in... Read More →

Thursday February 1, 2018 2:30pm - 3:30pm
BB&T Ballpark (Suite 4)

2:30pm

The Conversion: Targeting Fans & Filling Seats With Digital Marketing
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

With both competitors and potential customers constantly online, digital marketing is the only way to stay ahead.  Here you will learn digital marketing strategies to increase your ticket sales.


Moderators
avatar for Christy Dukes

Christy Dukes

Engagement Director, Union

Speakers
avatar for Christy Dukes

Christy Dukes

Engagement Director, Union
avatar for John Pope

John Pope

Content Strategist, Union


Thursday February 1, 2018 2:30pm - 3:30pm
BB&T Ballpark (Suite 5)

2:30pm

Upgrade Your Online Presence
Limited Capacity seats available

Take advantage of the branding opportunities available within TicketReturn to help you sell more tickets online.  We will cover branding of your ticket page, view from the seat images, venue maps, logos, and more.


Moderators
avatar for Kathryn Westerfield

Kathryn Westerfield

Compliance Officer and Training Manager, TicketReturn
Kathryn Westerfield joined TicketReturn, LLC in 2010 as Compliance Officer after a career working in childhood experiential learning and physical development.  As the Compliance Officer, Kathryn is responsible for creating all PCI-related documentation, overseeing the annual security compliance review, and developing the policies and procedures needed to assure ongoing... Read More →

Speakers
avatar for Kristen Boucher

Kristen Boucher

Client Service Representative, TicketReturn


Thursday February 1, 2018 2:30pm - 3:30pm
BB&T Ballpark (Suite 21)

3:30pm

Break
You do not need to register for this event.   All Attendees,  Panelists, Moderators, and Staff are welcome to take a 15 minute break.

Thursday February 1, 2018 3:30pm - 3:45pm
Break

3:45pm

Event Pricing Setup: Best Practices
Limited Capacity seats available

This session will focus on the different options available to streamline setting up your events.  In this session, we will also explore web vs. box office and pre-event vs. day-of-event pricing options.


Moderators
avatar for Renee Kulp

Renee Kulp

Client Service Representative, TicketReturn
Renee has been with TicketReturn since 2007 after spending 14 years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Renee began her professional career in minor league baseball working as an intern for the Chattanooga Lookouts before becoming Box Office Manager for the Memphis... Read More →

Speakers
avatar for Kelly Dolan

Kelly Dolan

Client Service Representative, TicketReturn


Thursday February 1, 2018 3:45pm - 4:45pm
BB&T Ballpark (Suite 5)

3:45pm

Hands-On: Hardware
Limited Capacity seats available

A hands-on opportunity to walk through hardware set up, event day activities and how to troubleshoot common scenarios.  In addition to TicketReturn staff, we will have a representative from one of our strategic hardware partners available.


Moderators
avatar for Kathryn Westerfield

Kathryn Westerfield

Compliance Officer and Training Manager, TicketReturn
Kathryn Westerfield joined TicketReturn, LLC in 2010 as Compliance Officer after a career working in childhood experiential learning and physical development.  As the Compliance Officer, Kathryn is responsible for creating all PCI-related documentation, overseeing the annual security compliance review, and developing the policies and procedures needed to assure ongoing... Read More →

Speakers
avatar for Kristen Boucher

Kristen Boucher

Client Service Representative, TicketReturn
avatar for Jeff Williams

Jeff Williams

Business Analyst, TicketReturn
Jeff joined TicketReturn in 2015 after 22 years of experience with software companies in the gaming, supply-chain management and debt recovery verticals. After graduating with a Computer Science degree from N.C. State University, he has worked in a variety of positions including... Read More →


Thursday February 1, 2018 3:45pm - 4:45pm
BB&T Ballpark (Suite 21)

3:45pm

Increasing Online Group Sales
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Explore ways to increase your online group sales revenue, while collecting valuable data.  In this session, we will explore TicketReturn’s Group Portal, as well as, our integration with Groupmatics.

Moderators
avatar for Tracy Goins

Tracy Goins

Client Service Representative, TicketReturn
Tracy joined TicketReturn in 2010 after spending several years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Tracy began her career at Wake Forest University in the Athletic Ticket Office and then moved on to Western Carolina University as the Ticketing Director there. She also spent a few years working with the, then, Winston-Salem Warthogs minor league baseball team in various capacities. Tracy received her... Read More →

Speakers
avatar for Angela Rothrock

Angela Rothrock

Vice President of Operations, TicketReturn
Over 35 years of experience in Information Technology, with a broad range of expertise in the ticketing, airline, travel, banking, and insurance industries, including: operations, account management, project management, issue management, client support, systems analysis and desig... Read More →


Thursday February 1, 2018 3:45pm - 4:45pm
BB&T Ballpark (Suite 6)

5:15pm

Bus Trip
Limited Capacity seats available

We will be boarding the bus to take us to our outing at Top Golf.  If you are planning on attending this event and riding the bus, plelase register for this bus trip so we can have appropriate amount of transportation.

Thursday February 1, 2018 5:15pm - 6:00pm
BB&T Ballpark (in the vestibule, near the Ticketing Office)

6:00pm

Top Golf Outing with Food and Cocktails
Limited Capacity seats available

Enjoy a night at Top Golf, sponsored by Groupmatics.  Please register for this event so we can plan for enough food.

Thursday February 1, 2018 6:00pm - 9:00pm
Top Golf 8024 Savoy Corporate Dr, Charlotte, NC 28273

9:00pm

Bus Trip
Limited Capacity seats available

We will leave from the Top Golf facility at 9:00pm.  You will meet in the Lobby.  Do not be late, as the bus will leave without you.  We will be able to make several stops at different hotels on our return trip.  Please register for this event so we can ensure we have enough transportation.

Thursday February 1, 2018 9:00pm - 10:00pm
Top Golf (Meet in the Lobby)
 
Friday, February 2
 

9:00am

Power Hour: Ticket Forum 2018 Takeaways (featuring the 2018 Steering and Executive Committees)
Limited Capacity seats available

You will have learned so much at Ticket Forum 2018.  This is your opportunity, in a round table discussion, to share with other Attendees your best takeaways from this event.  Members of the 2018 Ticket Forum Steering and Executive Committees will lead the discussions.

Friday February 2, 2018 9:00am - 10:00am
BB&T Ballpark (Diamonds Direct Luxury Lounge)

10:00am

Break
You do not need to register for this event.  All Attendees, Panelists, Moderators, and Staff are welcome to take a 15 minute break.

Friday February 2, 2018 10:00am - 10:15am
Break

10:15am

Doing More with Little: Ticketing Strategies on a Budget
Limited Capacity filling up

The challenge:  You want to do a lot at your organization to promote ticket sales, but the resources are limited.  The solution:  This session will promote conversation and allow you to hear innovative ways to increase ticket sales in instances where you may not have a healthy budget to do so.


Moderators
avatar for Terrance Jones

Terrance Jones

Seinor Assoicate Athletic Director, External Operations, Alabama State University

Speakers
avatar for Courtney Callahan

Courtney Callahan

Assistant Athletic Director for Marketing & Promotions, Wingate University


Friday February 2, 2018 10:15am - 11:15am
BB&T Ballpark (Suite 5)

10:15am

Features that Drive Revenue
Limited Capacity seats available

Learn how to utilize TicketReturn’s newest Features to help you generate more revenue.  This session will focus on Add-On Sales, Non-Ticket Inventory Online, Donations Online, Custom Forms, Texting and other recent enhancements.


Moderators
avatar for Tracy Goins

Tracy Goins

Client Service Representative, TicketReturn
Tracy joined TicketReturn in 2010 after spending several years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Tracy began her career at Wake Forest University in the Athletic Ticket Office and then moved on to Western Carolina University as the Ticketing Director there. She also spent a few years working with the, then, Winston-Salem Warthogs minor league baseball team in various capacities. Tracy received her... Read More →

Speakers
avatar for Kelly Dolan

Kelly Dolan

Client Service Representative, TicketReturn


Friday February 2, 2018 10:15am - 11:15am
BB&T Ballpark (Suite 6)

10:15am

Hands-On: Learning Lab
Limited Capacity seats available

Join the TicketReturn Staff as they teach you all about their new products and features in a relaxed, hands-on Environment.

Friday February 2, 2018 10:15am - 11:15am
BB&T Ballpark (Suite 3)

10:15am

Important Features and Enhancements: Professional Sports and Entertainment
Limited Capacity seats available

Learn about recent enhancements, underutilized features and what’s coming next.  This session will make you the expert in utilizing the TicketReturn platform.


Speakers
avatar for Christie Hussey

Christie Hussey

Vice President, Sales & Marketing, TicketReturn
Christie Hussey brings more than 16 years of sales and ticketing experience with professional sports teams, entertainment venues and cultural facilities to TicketReturn. She joined the organization in 2013 with responsibility for new business development. | | Hussey most re... Read More →
avatar for Renee Kulp

Renee Kulp

Client Service Representative, TicketReturn
Renee has been with TicketReturn since 2007 after spending 14 years working in the ticketing industry in both Minor League Baseball and College Athletics. Prior to TicketReturn, Renee began her professional career in minor league baseball working as an intern for the Chattanooga Lookouts before becoming Box Office Manager for the Memphis... Read More →
avatar for Angela Rothrock

Angela Rothrock

Vice President of Operations, TicketReturn
Over 35 years of experience in Information Technology, with a broad range of expertise in the ticketing, airline, travel, banking, and insurance industries, including: operations, account management, project management, issue management, client support, systems analysis and desig... Read More →


Friday February 2, 2018 10:15am - 11:15am
BB&T Ballpark (Suite 21)

11:15am

Recognition Rally, Giveaway, and Closing of General Session
Limited Capacity seats available

You do not need to register for this event; all Attendees are welcome.  You must be present to win the Giveaway.

Friday February 2, 2018 11:15am - 12:00pm
BB&T Ballpark (Diamonds Direct Luxury Lounge)